Support
Support for IBA Music's apps. If you are an IBA Music administrator, band leader, performer, or contractor and something is not working, this is the right page.
Email us
A person reads this inbox. Please allow up to 2 business days for a reply. For anything that is blocking a performance or a same-day schedule change, put "Urgent —" at the start of the subject line.
It helps if you include:
- Which app you are using (IBA Admin or IBA Companion) and your device.
- The email address your account uses.
- What you expected to happen and what happened instead.
IBA Admin (iPhone)
IBA Admin is the internal operations app used by IBA Music office staff and authorized administrators to manage events, performer assignments, venues, availability, and check-in monitoring.
An IBA Music administrator account is required. The app cannot be used without one. Sign-in is restricted to the ibamusic.com Microsoft Entra tenant, so an address outside the organization will be refused — this is intended, not a fault.
Common issues
I cannot sign in.
Sign-in requires an @ibamusic.com Microsoft account with
administrator access. If your address is correct and sign-in still
fails, your account may not have been granted admin access yet — email
us and we will check.
"Sign in with Passkey" is not showing. Passkeys are tied to one device. The button appears only after a passkey has been enrolled on that specific iPhone. On a new or reset device, use Sign in with Microsoft first; you can create a passkey afterwards.
My session expired or I was signed out. Admin sessions are time-limited by design. Sign in again with Microsoft. If Face ID is enabled, you may be asked to confirm with Face ID or your device passcode when returning to the app.
A tool I expect is missing. The tools shown are the ones your account is granted. Dashboard, Calendar, Change Requests, Venues, and Settings appear as tabs; Events, Monitoring, Penalties, and Availability are under Settings → Admin Tools. If something you need is absent, your account probably lacks that grant — email us and we will review it.
Calendar sync is not appearing. Schedule export is optional and off until enabled. Turn it on in Settings, grant calendar access when iOS asks, then use Sync Now. If you previously declined the permission, re-enable it in iOS Settings → Privacy & Security → Calendars. The export is one-way — it writes IBA events into your calendar and never sends your calendar back to us.
Notifications are not arriving. Check iOS Settings → Notifications → IBA Admin. Notifications are optional and can be declined at install time.
IBA Companion
Performers using IBA Companion can email the same address. If your question is about a specific booking or a schedule change, contacting your band leader directly is usually faster.
Privacy, legal, and security
Support is this page. For privacy, legal, data-subject, or security matters, use privacy@ibamusic.com — see the Contact page.
- Privacy Policy — IBA Admin's disclosures are in section 6B
- Terms of Service
- Account deletion
Distribution
IBA Admin is distributed to IBA Music staff and authorized administrators only. It is not a general-purpose consumer app, and an account cannot be self-registered.